<p>This conclusion to the Leadership Series offers great insights into reporting and Bob and Amas share their insights:</p> <ul> <li>Why the contact center is so metrics obsessed</li> <li>What is one of the main drivers of reporting</li> <li>What is the secret to calculating first call resolution </li> </ul> <p>To learn more about Bob, Amas and the show visit www.contactcenter.tv</p>

Will AI Kill the contact center?

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Your contact center mentors - Amas Tenumah & Bob Furniss