<p>Feedback is key for service providers.  Amas and Bob discuss the coaching:</p> <ul> <li>The reason coaching matters</li> <li>Formal versus informal feedback</li> <li>Specific tips you don't want to miss</li> </ul> <p>Learn more about Amas and Bob at www.contactcenter.tv</p>

Leadership Series - Analytics and Reporting

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss