Send us a text message! It's the final episode of season 3, and that means Chad and Miriam talk with BCD’s CEO Stephan Baars and CCO Mike Janssen. Nothing is off the table as the group digs into how 2025 has gone, market volatility, mergers, technology, innovation, what clients and the industry can expect from BCD in 2026 (and beyond), and a heartfelt message to colleagues and clients at the end. Thanks for connecting with us this season. We'll be taking a short break over the holidays ...

Send us a text message! One of our most anticipated episode of the year is here! Chad and Miriam sit down with Jorge Cruz, EVP, Global Sales & Marketing, for a wide-ranging conversation about where the travel industry stands today and where it's heading next. Jorge walks through how 2025 unfolded from his vantage point, breaking down the trends that shaped BCD and the broader market. He shares his take on stability, why openness is important, and the signals he's watching as 2026 comes in...

Send us a text message! Virtual payments aren’t just a finance tool anymore - they’re redefining how we manage business travel. On this episode, Chad and Miriam sit down with BCD’s VP of Payment, Neil Fyfe, and Conferma’s Chief Product Officer, Stuart Davenport, to unpack why virtual payment is becoming one of the most important innovations in travel today. From enhanced security and spend transparency to attracting top talent and giving employees a seamless, modern payment experience, the di...

Send us a text message! Technology alone doesn’t define great service — people do. But when innovation meets expertise, that’s when real transformation (and a little bit of magic) happens. On this episode of Connections with BCD Travel, hosts Chad Lemon and Miriam Moscovici sit down with Tanya Green, SVP, Operations, and Rodney Plattner, VP, Operations, to explore how advancements in operational technologies are shaping the service we provide. They unpack how tools like AI, automation, ...

Send us a text message! Hotels aren’t just places to sleep anymore - they’re becoming ecosystems designed to support how we work, connect, and travel. On this episode, Chad and Miriam connect with IHG's Mel Bell to explore how the hotel landscape is evolving for business traveler today. From the role of technology and AI to the growing influence of younger travelers on amenities like communal workspaces, Mel shares how hotel brands are adapting to meet shifting expectations. She also offers p...

Send us a text message! Ever wonder why your hotel program just isn’t working for you or your travelers? You spend time and money every year souring your program, so you should be seeing returns, right? Not so fast. Before heading in your annual hotel sourcing this year, take a step back and assess if you’re truly set up for success. On this episode, Chad and Miriam are joined Advito’s Global Hotel Practice Lead, Jennifer Nicholas, to discuss what you need to do before you start s...

Send us a text message! We’re surrounded by more data than ever, but how do we turn mountains of data into manageable insights? In this episode, Chad and Miriam talk with April Bridgeman, Managing Director of BCD’s consulting arm, Advito, to explore how AI is changing the data game for travel managers. April shares the latest trends her team is seeing, plus practical ways AI can uncover fresh, actionable insights from the data most travel programs already have. From overcoming policy hurdles ...

Send us a text message! We’re at the halfway point of 2025. And on this podcast that can only mean one thing: Rossana Martin is back to connect with Chad and Miriam about the state of our industry! As usual, Rossana takes us "around the world" to discuss industry insights, giving special attention to air and hotel rates in each global region and how rates might change throughout the rest of 2025. Rossana all gives tips on what questions travel managers should be asking about AI an...

Send us a text message! On this episode, Chad and Miriam connect with Delta Air Lines' Christopher Crowder-Bromley, General Manager, B2B Marketing. While Delta is celebrating their 100th anniversary, they're also doubling down on their investment into business travel programs. Christopher details three major solutions specifically built for business travel, shares Delta's 'why' when it comes to business travel, and is challenged to list all the exciting enhancements that are setting Delta apa...

Send us a text message! It seems as though every year there are some new buzz words in the world of business travel. On this episode, Chad and Miriam explore one of 2025’s buzz words: ROI, or return on investment. The duo is joined by Matt Patterson, Senior Director with BCD’s consulting arm Advito, and Matt highlights that ROI is more than just obvious savings. For example, investing in a comprehensive travel risk management program might lead to favorable insurance premiums. Tune in and lea...