In this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical...