In this episode, Simon Goode examines the challenges of passive-aggressive behavior in the workplace through three case studies: the silent treatment after feedback, backhanded comments in meetings, and staff who agree outwardly but later undermine decisions. He explores practical approaches for HR managers and team leaders, highlighting different conflict types and strategies such as empathetic listening, clarifying expectations, and leveraging structural changes. The episode emphasizes the ...
Sep 3
28 min
In this episode, Simon Goode explores the challenges of managing underperforming employees by analyzing three workplace case studies involving declining output, quality issues, and inconsistent performance. He discusses practical frameworks such as the What-Ask-Check model and the GROW coaching model to give and structure negative feedback effectively. The episode emphasizes the need for specificity, empathy, and clear goal-setting when addressing performance concerns in teams. TIMESTAMPS:&n...
Sep 1
40 min
In this episode, Simon Goode analyzes three workplace conflict case studies centered on unfair workloads, including a passive-aggressive response to feedback, perceptions of favoritism in task allocation, and resentment from covering for a colleague's lack of effort. Simon Goode explores different conflict resolution frameworks such as the GROW coaching model and the five types of conflict: data, interest, value, structure, and relationship. He emphasizes the importance of clarifying expectat...
Aug 31
42 min
In this episode, Simon Goode explores the challenges of generational conflict in the workplace, focusing on differing values, expectations, and communication styles among various age groups. He analyzes three workplace case studies—between a leading hand and apprentice, a team leader and younger staff, and a supervisor and machine operators—and offers practical frameworks for resolving these conflicts. Simon Goode emphasizes the importance of understanding value conflicts and tailoring approa...
Aug 27
40 min
In this episode, Simon Goode explores common challenges faced by team leaders in managing workplace conflict through three detailed case studies. He analyzes each situation using practical conflict resolution tools, including the five types of conflict and various conflict modes such as collaboration, compromise, and assertiveness. Listeners are offered actionable strategies for navigating value clashes, mediating team disputes, and handling resistance from senior team members. TIMESTAMPS: ...
Aug 24
40 min
In this episode, Simon Goode shares practical advice and personal reflections on starting and growing a mediation business, with an emphasis on the early stages and leveraging technology like content marketing and video. He discusses the pros and cons of self-employment in mediation, offering tips for building a client base, setting up a website, and structuring services for sustainability. The episode also emphasizes the importance of work-life integration, clinical supervision, and continuo...
Aug 18
1 hr 20 min
In this episode, Simon Goode analyzes a listener-submitted case study involving conflict arising from a partner's jealousy over frequent messaging with an old friend. He explores key contributors to such conflicts, including differences in values, trust, and communication styles, and outlines practical conflict resolution tools like clarifying goals, apology frameworks, and the Thomas-Kilmann model for handling disagreements. The episode emphasizes understanding both perspectives and developi...
Aug 18
32 min
In this episode, Simon Goode analyzes a case study involving business partners Maya and Tom, whose differing visions for their agency lead to escalating conflict and operational challenges. Simon Goode breaks down the situation using the five types of conflict and discusses practical reflective tools, negotiation tactics, and structural solutions to help navigate such dilemmas. The episode emphasizes the importance of meta-analysis, clear communication, and empathy in resolving conflicts with...
Aug 9
40 min
In this episode, Simon Goode explores practical de-escalation skills for managing conflict and strong emotions in both professional and everyday situations. He emphasizes techniques like using a calm tone, mindful body language, and strategies to reinforce status, certainty, autonomy, relatedness, and fairness. Through personal anecdotes and actionable advice, Simon Goode highlights the importance of self-regulation and understanding in defusing tense conversations. TIMESTAMPS: 00:00 U...
Aug 6
42 min
In this episode, Simon Goode reflects on common mistakes husbands make in relationship conflicts, such as poor listening, not staying calm, misidentifying conflict types, adopting the wrong conflict approach, and failing to repair relationships after disagreements. He shares practical frameworks like the EAR (Explore, Acknowledge, Respond) listening strategy and discusses techniques for self-regulation, apology, and moving forward after conflict. The episode encourages self-reflection and ada...
Aug 3
1 hr
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