People differ on phone use at work.03:48 Perspective in conflict: aiming for understanding.07:30 Discussing compromises and collaboration regarding phone usage.12:26 Addressing phone usage with honesty and empathy.13:21 Supervisor's policy needs consistent adherence, discussion advised.18:31 Addressing staff concerns with phone use sensitively.22:36 Regulate calm, approach conflict as a process.25:08 Developing conflict resolution skills leads to growth.27:09 Get 50% bonus level of karma now.