Maintain respectful, open, calm communication to prevent defensiveness.05:14 Prioritize and reinforce desired behavior consistently over time.09:37 Be specific when communicating expectations.12:27 Resolving conflicts and values in the workplace.15:08 Options for addressing staff conflict, structurally and influentially.19:57 Improve staff ability through environment and collaboration.21:02 Influence conflict, positive reinforcement, communication, leadership tools.