Do you want to learn how to prevent and better manage conflict in both your professional and personal lives? Each Wednesday, join the experts from Vistelar — the world leaders in conflict management training and consulting — as they share their insights gained over the last thirty-plus years. If you lead or manage an organization with employees who interact with the public or with customers (e.g., hospital, school, retail business, police department, social services agency, casino, transit company) or if your job is as a “contact professional,” this podcast is for you. You will learn — via engaging stories and in-depth discussions — how to build more a respectful and safer work environment as well as proven methods for effectively managing conflict and minimizing workplace violence.