In this conversation Wass and Cary Bush discuss the ways in which Aircall has successfully carved out a beautiful niche for themselves in the CCaaS space.  They have focused on the technology and are making it seamless to integrate with, easy to deploy and completely fault-tolerant with a global feel.  This has allowed them to grow with a stable and reliable platform and partner with best-of-breed suppliers in certain areas like CRM and QA and WFM to compliment their capabilities well.