This podcast episode brings Thea Rasmussen, Vonage Solution Engineer, to the show to discuss their CCaaS strategy and some interesting case studies. The episode seamlessly transitions between interesting case studies for AI, call deflection & the interesting benefits that come Vonage being a UCaaS and SD-WAN provider.  It is impressive to hear what can be done when the services are applied properly with the other acquisitions that Vonage has integrated into the offering for clients.  Thea was a great guest and one that we definitely have to have back on the show.