Growing up, I worked in a family restaurant – I am Greek American, after all. My father took a different approach and purchased a liquor store. In both cases, providing excellent customer service was the standard because that is the formula to success in business. But if that’s true, what the hell happened to excellent customer service? You want to be the firm that everyone raves about because you offer the kind of excellent customer service that everyone deserves – especially as it becomes harder to come by.To learn more, and for the complete show notes, visit: <a href="http://petermargaritis.com/category/cym-podcasts/">petermargaritis.com</a>Change Your Mindset is a production of <a href="http://crate.media">Crate Media</a>

S4E47. The Wisdom in Creating a Culture-First Firm with Joey Havens

Welcome to Change Your Mindset (formerly known as Improv Is No Joke) where it is all about believing that strong communication skills are the best way in delivering your technical accounting knowledge and growing your business. The way of building stronger communication skills is by embracing the principles of applied improvisation. Your host is Peter Margaritis, CPA a.k.a. The Accidental Accountant, will interview financial professionals and business leaders to find their secret in building stronger relationships with their clients, customers, associates, and peers, all the while, growing their businesses.