Kon Apostolopoulos is the founder and CEO of Fresh Biz Solutions, a human capital management consulting group that provides performance improvement and training solutions to help organizations develop people, improve business results, and benefit from a comprehensive talent management strategy. He’s also the co-author of the timely book, <a href="https://www.freshbizsolutions.com/7-keys-to-navigate-a-crisis/">7 Keys to Navigating a Crisis</a>, and a regular contributor to Thrive Global and Achievers Engagement Blog. We talk about how the global crisis of the pandemic has affected our views of leadership and personal happiness.To learn more, and for the complete show notes, visit: <a href="http://petermargaritis.com/category/cym-podcasts/">petermargaritis.com</a> Resources:<ul>
<li><a href="https://www.freshbizsolutions.com/">freshbizsolutions.com</a></li>
<li>Read: <a href="https://www.freshbizsolutions.com/7-keys-to-navigate-a-crisis/">7 Keys to Navigating a Crisis</a>
</li>
<li>LinkedIn: <a href="https://www.linkedin.com/in/coachkon">linkedin.com/in/coachkon</a>
</li>
</ul> Change Your Mindset is a production of <a href="http://crate.media">Crate Media</a>

S4E46. Why is Customer Service So Difficult?

Welcome to Change Your Mindset (formerly known as Improv Is No Joke) where it is all about believing that strong communication skills are the best way in delivering your technical accounting knowledge and growing your business. The way of building stronger communication skills is by embracing the principles of applied improvisation. Your host is Peter Margaritis, CPA a.k.a. The Accidental Accountant, will interview financial professionals and business leaders to find their secret in building stronger relationships with their clients, customers, associates, and peers, all the while, growing their businesses.