Cavell analyst and cloud networking expert Finbarr chats through his specialist topic. Previously separate network management solutions are now being built into software-defined platforms. There is a lot of confusion as not all SD-WAN are the same, features differ greatly between providers and there is no set standardisation. Listen to this podcast to get the rundown on this technology and the current answers to security risks. For a full deep dive into the SD-WAN Market in the UK, check out our newest report: https://cavellgroup.com/shop/sd-wan-market-report-uk/ or email [email protected] rate and follow our podcast on your platforms!Video on YouTube: https://youtu.be/l-9DdetTNhgConnect with Finbarr on LinkedIn: https://www.linkedin.com/in/finbarr-goode-begley-61631941/   

The Cavell analysts Finbarr and Patrick debate the future of voice vs. video in a collaboration setting. With the change in how conversations are had in office environments and the move away from desk phones and voice calls into video and the metaverse, not everyone is happy with the changes. Is the pandemic growth of video all hype? Are we likely to revert to the voice calls? Video on YouTube:  https://youtu.be/-L69fym2v7g  Connect with Finbarr on LinkedIn: https://www.linkedin.com/in/finbarr-goode-begley-61631941/ Connect with Patrick on LinkedIn: https://www.linkedin.com/in/patrick-watson-a6545b67/

The Cavell analysts Finbarr and Patrick talk through the emerging technology of extended reality (XR) and its up-and-coming relevance to the cloud comms industry. With key leaders and players in this space already acquiring and putting resources into developing solutions, service providers and vendors alike need to keep up to date with advancements to prepare for the not-so-distant future.Video Podcast on YouTube:  https://youtu.be/LkV77yjMX2E Connect with Finbarr on LinkedIn: https://www.linkedin.com/in/finbarr-goode-begley-61631941/ Connect with Patrick on LinkedIn: https://www.linkedin.com/in/patrick-watson-a6545b67/ 

Cavell's Patrick Watson and Joe Walsh, Director - Global Product Marketing at GoTo, reflect on the successful return to in-person Cloud Comms Summit London earlier in March where GoTo supported the event as Gold Sponsors. Joe explains the new GoTo rebrand and mission for their partners from 23 brands pulling them all under the same roof, as their offering becomes more relevant than ever. Joe and Patrick discuss themes of the industry with a focus on IT managers consolidating the solutions put in place 2 years ago and adjusting to the more permanent change of hybrid working. Joe also describes the problems around connecting workers with their team and customers and how their solutions answer this problem.Thanks again to GoTo for supporting the event.Find out more about GoTo here: https://www.goto.com/ 

Providers of the Webex communications portfolio, Cisco, talk through key collaboration trends most valuable to partners and service providers; digitisation and the need to move faster, working towards hybrid flexibility and the need to be better than “good enough”.In this episode, Jeff Boslem, Head of SP & Partner Collaboration, EMEAR at Cisco discusses:From a technology partner perspective, the importance of customer service and hybrid working solutionsWhat will the next disruptors be for different end-customer industries? and how can service providers protect against them?                                Thank you to Webex by Cisco for the support as Gold Sponsors of Cloud Comms Summit London 2022. Register today to secure your seat: https://cavellgroup.com/events/ccs-london/Find out more about Webex by Cisco: https://www.webex.com/

Builders of large scale distributed telecoms networks for SPs and Resellers, 2600Hz talk through the industry trends impacting their business and their partners the most over the last 18 months. In this episode, Patrick Sullivan, COO and Co-founder of 2600Hz discusses some case studies for the use of a customisable solution with their Kazoo platform.Thank you to 26000Hz for the support as Gold Sponsors of Cloud Comms Summit London 2022. Register today to secure your seat: https://cavellgroup.com/events/ccs-london/Find out more about 2600Hz: https://www.2600hz.com/

MiaRec shares their perspective on the call recording and voice analytics areas of contact centre and enterprise. Patrick Watson from Cavell and Anthony Perez, Manager - Marketing & Business Development at MiaRec chat through the boom in customer experience technology to improve customer experience and the catalysts which drove the innovation. Patrick and Anthony also discuss the benefits of voice analytics to different interest groups of the business, reasons why we’ve been seeing more investment into interactive recordings and MiaRec’s support of Microsoft Teams.Explore MiaRec: https://www.miarec.com/ Explore Cavell Group: https://cavellgroup.com/ 

Jabra shares their perspective on the last 18 months and the future as we continue in hybrid working. Patrick Watson from Cavell and Graham Williams, Strategic Alliances at Jabra chat through the last 18 months’ effect on market development, focusing on the rise in requirement for headsets as softphone solutions and working between home and office become more common. They also talk through the result of the sustained popularity of video calls and about how many services converging changes the integration and support requirements of previously simple hardware. Explore Jabra: https://www.jabra.com/Explore Cavell Group https://cavellgroup.com/  

In this podcast our Senior Analyst, Patrick Watson talks to one of the industry's leading software companies Park Bench Solutions about their platform odin, which facilitates innovation and development for Service Providers using the Cisco BroadWorks platform. The odin platform allows its service provider customers to customise their own products thanks to odin's APIs and integration capabilities. In this new age of communications, this software, therefore, allows service providers to differentiate themselves by offering unique user experiences and allowing them to continuously adapt and innovate according to market trends. They also discuss new features to the platform, with its open structure and the launch of a new SaaS platform, making it easier than ever to use Park Bench's software and allowing companies to fully engage with their customers.Guest Speakers: Marc Tribbe - CEO & Co-Founder, Park Bench SolutionsJames Lee - Managing Partner, Chief Operating Officer, Park Bench Solutions

In this week's episode of Comms Cloud Conversations, Cavell's Senior Analyst Patrick Watson is joined with Dubber's CMO, Andy Lark. They explore the new era of cloud comms and what this means for call-recording and AI. Traditionally the voice capture market has been focused on the finance industry for compliance reasons. However, in this new UC environment companies from other verticals have become acutely aware of the value of customer data that is captured on voice, messaging and collaboration platforms; all with the help of digital processing and AI capabilities. Find out how you can improve your business strategy and customer experience and help employees improve their customer engagement skills.More on Cavell events: https://cavellgroup.com/events/ Dubber: https://www.dubber.net/