Leadership and culture are words that get thrown around a lot. Jenni Catron spends intentional time helping leaders understand how to be emotionally healthy and connecting that with building a healthy culture for employees and guests.

Horst Schulze is one of the most respected executives in the hospitality industry. After creating the culture at the Ritz Carlton as their COO, he went on to become the Founder of Capella Hotel Group, a collection of luxury hotels. In this conversation, we explore what it means to make a promise to a guest, how to deliver on that promise using empathy, and how to care for the employees on your team.

As a former executive at Chick-fil-A, Cee Ann brings a wealth of knowledge to this conversation. We cover how a leader can discover their purpose, prioritize the team and guest culture, hire mentor younger leaders, and understand how to make a positive career transition.