Cat & Cloud Podcast
Cat & Cloud Podcast
Cat & Cloud
On-Stage, Off-Stage: Why Owners Stand in Line (And Other Hospitality Go’s & No-Go’s) - Ep# 439
57 minutes Posted Mar 2, 2026 at 6:19 pm.
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Cat & Cloud Podcast
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On-Stage, Off-Stage: Why Owners Stand in Line (And Other Hospitality Go’s & No-Go’s) – Ep #439
Summary
In this episode, Jared, Chris, and Casey riff on authenticity and then dig into hospitality as “on-stage vs off-stage” work—treating a café like a live performance where everything guests see, hear, and feel (cleanliness, order, smell, noise, staff energy) shapes the experience before they even taste the coffee. T...