This episode has a pretty simple description. We talk about what data you should be gathering and the best way to leverage it. That is it. Our guest this week is Neil Hoyne, the Chief Measurement Officer at google, and author of “Converted: The Data-Driven Way to Win Customers' Hearts”. He compares business to everyday relationships, explains data’s role in decision-making, and even gives us an experiment to try. We also learn why our goal shouldn’t be to outrun the bear!
Aug 11, 2022
37 min
This week we speak with Howard M. Shore. Shore is the Founder and CEO of Activate Group, a Bestselling Author, speaker, and serial entrepreneur. He talked with us about zeroing in on your customer, making decisions for them, and the importance of turning your current customers into raving fans. We get into the weeds on payment structures and membership plans and Shore uses the phrase “check your ego” in a conversation about growth. Shore was a speaker at the CAR WASH Show 2022 in Nashville.
Aug 4, 2022
25 min
We bring you our monthly conversation with CAR WASH Experts. Each month a panel of experts discuss a topic. This week it is how to attract, retain, and train the next generation of workers
We are joined by George Hobson of Brown Bear Car Wash, Shaun Nordgaarden of Waterway Carwash, and Claire Moore of the International Carwash Association to compare notes on how we can make our washes an attractive choice to younger generations. After all, this isn’t your father’s car wash anymore!
This conversation was recorded at the CAR WASH Show in Nashville.
Jul 28, 2022
24 min
In this episode, we hear from Bob Klein, ICA's long-time Research Director. Klein gives us insights on the ICA 2022 Consumer Study. We discuss what changed in the last years, and what hasn't. Klein talks trends and predictions on what will be important in the coming years. Most importantly we talk things that could improve customer satisfaction. If you don't run an easily accessible subscription model this episode might just change your mind!
Jul 21, 2022
28 min
In this episode, we share a conversation with Josh Linkner. Linkner is an author, speaker, and expert on creativity. He shares ways we can shake up the normal way of thinking to boost our creative output, ways to help groups generate creativity, and how to make our organisations ones that reward new ideas!
Jul 14, 2022
29 min
In this episode, we share a conversation with the recent ICA Hall of Fame Inductee Bill Dahm. To understand Bill Dahm’s story and legacy, however, you also need to understand the story of Crew Car Wash, The Dahm Family, and the people Crew and Bill have impacted along the way. We hear from Bill, and the people at Crew this week plus his ICA Hall of Fame acceptance remarks at the Car Wash Show in Nashville.
Jul 7, 2022
27 min
In this episode, we bring you our monthly conversation with CAR WASH Experts. Each month a panel of experts discuss a topic. This week it is data data data!
We are joined by Anne Mauler of Soapy Joe’s, Andy Agostini of Magnolia Wash Holdings, and Anoop Kanthan of OmniX to compare notes on how we can prioritize data…and what is possible once we have it!
This conversation was recorded at the CAR WASH Show in Nashville.
Jun 30, 2022
26 min
In this episode, Jake Simpson joins us to tell a story that is a little bit different from what you have heard from our show. Simpson spoke to us from southeast Pennsylvania to discuss his small in-bay automatic and self-serve car wash and the challenges that come with washing cars in a very rural area.
Simpson also tells us the story of an old Nascar that he bought and refurbished as a special way to promote the wash!
Jun 23, 2022
18 min
In this episode, Chris Riddell, futurist, answers our many questions like: What changes did you see as a result of COVID? How comfortable is the public with companies using data? How should we use data? What can companies do to stay ahead of the tech curve? Will we ever be able to pay using our cars as a wallet? Tricks to identify the customer at check-in and..like…what is a futurist?
Jun 16, 2022
39 min
In this episode, Lt. Col Jason O. Harris joins us to tackle culture and team building. Harris takes his long time service as a U.S. Air Force Officer Special Operations Pilot and U.S.A.F. Academy Instructor and applies it to our work cultures. His tips help to make our washes trusting and attractive places to work. Plus we hear about the best variety of donut.
Jun 9, 2022
24 min
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