In this video and podcast Alan looks at the personal challenges that arise from being a mediator and whether the mediator's approach to these challenges is to default to a 'fixing' approach to the dispute between participants or whether they can stick to the discipline of the process and continue to provide a creative space in which participants can create their own answers to their dispute, complaint or other difficult situation.   

Alan Sharland has been a Mediator and Conflict Coach for over 25 years working in a wide range of dispute situations including neighbour disputes, workplace disputes, complaints (NHS, Special Educational Needs, University Student), group disputes and others. He was Director of a community mediation service in West London for 11 years and now runs CAOS Conflict Management. https://www.caos-conflict-management.co.uk  

Connect with Alan on LinkedIn: https://www.linkedin.com/in/alansharland  

Check out and like the Communication and Conflict Facebook page: https://www.facebook.com/communicationandconflict/   

Visit the Communication and Conflict website: https://www.communicationandconflict.com   

Subscribe to the CAOS podcast on Anchor at:  https://anchor.fm/caotica  

Podcast on iTunes at: https://podcasts.apple.com/gb/podcast/caos/id1492578653  

BOOKS  How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All https://www.amazon.co.uk/How-Resolve-Bullying-Workplace-Effective/dp/1511941316   

A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. Purchase the book at this link on amazon: https://www.amazon.co.uk/dp/1790335221   

CREDITS Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: https://music.apple.com/us/album/hollowman/677559200