Baseball is over and thats OK!......We are headed to an even year folks!   I went to Chicago for Empower PT and heard lots about the future of PT.  The theme and topic for sure was the Patient experience.  I was fortunate enough to see and hear John Woolf in the Keynote talking about Relationship Centered Care...My FAV word in Healthcare today.

So grab a bourbon, sit back and listen to the highlights of Empower PT and finish with an interview of John Woolf......

Business, Baseball and Bourbon- Third Drink w/ Jerry Durham

Have you ever walked into your favorite store, coffee shop and/or business and wondered—“why are they so awesome?” How about the flip side—“why is this place so awful?” Join host Jerry Durham as he takes you through the successes and failures of various businesses ranging from Starbucks to healthcare clinics. A little spoiler alert…it all comes back to the customer experience!