Beyond the Benchmark: Evolving Performance in the Professional Services Industry is a podcast that gives you a full overview of the five service performance pillars. The performance pillars are the basis for running a sustainable company, which performs, where the employees thrive and develop and which allows you to make long-term decisions based on data.You don't just get superficial knowledge but in-depth insight and tools to reach new heights with your business. In each episode, we provide actionable steps rooted in evidence-based knowledge, ready for you to implement tomorrow.The episodes are based on the Professional Services Maturity Benchmark report published annually by Service Performance Insight. Brought to you by TimeLog PSA - one of Europe's leading professional services automation platforms.