Show notes
Dr. BehNaz Gholami is Executive Director at Dizen, an organization that focuses on research, design & innovation to transform organizational culture by enhancing the human experience.
Dr. Gholami is one of the only people I've met that brings together Change Management with Human Centered Design (HCD) - a truly powerful combination.
In this episode, Dr. Gholami and I cover:
- Her definition of Human Experience (HX) and how that fits in with Customer (CX) and Employee Experience (EX)
- Creating culture in a remote or hybrid environment
- How Human Resources departments are leveraging HCD and how CX teams can help
- How she brings together the two disciplines of Change Management and HCD in her work with clients
Super interesting guest, and a very thought-provoking episode.
A must listen!
