I LOVE talking to practitioners who are in the trenches every day!!Jamie Swalgin is the Head of Customer Experience Strategy Enablement for T. Rowe Price; a practitioner that has come up the CX ranks via research and understanding customer needs.Jamie and I talk about:<ul><li>Her journey and transition from healthcare into financial services</li><li>CX Strategy development</li><li>Capturing CX ROI</li><li>Customer journeys</li><li>The CX Tech Stack</li><li>Her view on where CX is headed next</li></ul> This is an awesome show with a true practitioner who is doing CX right. I was truly impressed with Jamie's passion for the work, her understanding of the discipline and how to use it to create value for the business. I personally walked away with new ideas and learning, and I know you will too.

Angela Howard and Anthony Vaughan are focused on EX and discuss DE&I and a new view of HR

We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.

Visit us on www.becustomerled.com