John Peckham and Tiana Brown will help you discover the top 4 best practices your teams can adopt by establishing a commitment to operational alignment. Business unit assessments should be an...

What is change management and how is it implemented? To successfully implement process improvement, everyone must be on board and committed. Tune in as Tiana talks about the importance of...

Tiana will be joined by John Peckham, fellow Principal at CCG as they walk through how to execute on areas of opportunities. We have a choice to continue, change, or cancel...

Tiana will discuss how to diagnose the health of your business unit by covering three important areas of business: process, risk, and client services. Listen in to understand how to...

Listen to Tiana Brown, principal at CCG Catalyst discuss the three key steps to follow to identify your business unit’s role in supporting the overall enterprise strategy. Knowing the purpose...

Ismail Chaib and the Open Bank Project have been working on open APIs for banking since before the word “fintech” was even a thing.

Kris Hansen has a dual role that may be unique in financial services. He is Chief Technical Officer of both the Canadian challenger bank Koho and the early-stage fintech investor group Portag3 Ventures, also Canada-based. These roles give him an overview of the entire fintech funding landscape. He also knows intimately, perhaps painfully, how banks actually work. Earlier in his career he was Director of Solutions Architecture for RBC, and in this role he mapped out the entire operations of a bank. He could pull out a piece of paper and diagram the workings of a bank in minutes. This insight allows him to do things differently at Koho and not be stuck, as he put it, “in the constructs of the 70s and 80s.” Listen to this episode to hear Hansen discuss the Canadian banking and fintech scene, how banks can build things differently and better, and the outlook for venture funding for today’s up and coming startups.

Naveen Jain has been using his analytical chops to solve problems for credit unions for years. The number of credit unions may have shrunk by almost 20% in the last five years, but the industry is not exactly in crisis. The most progressive institutions, Jain says, continue to grow their assets. Part of being a progressive credit union is working successfully with fintechs. Credit unions bring highly trusted relationships with members, a viable economic model and crucially, for the progressors, a willingness to adapt and change. Progressive credit unions can often make decisions faster than banks, and are therefore highly attractive partners for fintech innovators. Listen to this podcast to hear about Jain's work at CULytics, and the opportunities credit unions have to help put new technology into the hands of consumers.

MANTL provides a suite of products for banks and credit unions, but it's best known, COO Raj Patel says, for its account-opening software. MANTL can interface with any core and be up and running quickly to help financial institutions begin bringing in customers the only way that matters today -- through their smartphones. The crisis for banks and credit unions -- and an upcoming episode of this podcast will focus specifically on credit unions -- is that younger customers, both millennials and Gen Z, overwhelmingly choose one of the Big 4 banks -- 45% of millennials bank with one of the four, according to Patel. They do this because the big bank apps offer convenient features, not least the ability to open an account from the app. Listen to the podcast below to hear more of Patel's insights on the community banking and credit union spaces. One trend he pointed out was that community banks are pooling resource to share a CTO between them, which is a new spin on outsourcing tech talent.

Mimi Salcedo is cofounder and Chief Product Officer of Instnt, a tool for onboarding customers, including nontraditional customers. "I believe that technology mirrors the people that build it," says Salcedo. This means you can see her all over the fintech landscape, particularly at Simple, where she built several pieces of the legendary challenger bank that launched a thousand imitators. "Technology doesn't solve problems, people solve problems," Salcedo says.  She is a firm believer in working with a diverse team, and this was one of the core tenets of Simple as well as Instnt. A diversity of viewpoints helps build products for all kinds of customers, and broadens access to financial products. She also sheds light on how banks and fintechs build products together. Listen to Salcedo's conversation with Bank-Fintech Fusion to hear exactly how fintech products are built, and how the product is influenced by the builders.