Episode 21 Highlights:- Lou’s background, the beginning of the internet and how UX/IA all started- The stories behind Lou meeting Tim Berners Lee and Larry Page- How Lou started Rosenfeld Media, the UX book publishing company- The story of the blind men and the elephant and how it applies to building a great user experience- DesignOps, ResearchOps and how Lou began major conferences around those topics- Lou’s advice for those of us working in large organizations doing UX design