- How Mariah came into Human Centered Design from an Industrial Design background- Doing user research and how to include developers/technologists- What are customer feedback loops, how to create and act on them at scale- What it takes to build a truly customer centered organization- How Pluralsight conducts, analyzes and applies user research at scale- The process of Directed Discovery and how to do it- Doing human centered design at scale with a large and growing team- How to empower everyone at your organization to understand customers better