In this month’s episode, a driver emails sharing that he has been with his carrier for over 20 years; what’s kept him is the family atmosphere. Another driver praises their company’s open-door policy, which allows drivers to feel comfortable approaching dispatchers and managers with concerns at any time.

Jackie also discusses something new she’s seen from a KJ Media client; a carrier has hired a Driver Advocate to assist drivers in everything from scheduling healthcare appointments to managing revenue statements. A driver expresses that he wishes his company had a Driver Advocate. Will this become a trend that spreads to more carriers?