Negotiation is a skill we use every day, often without realizing it, according to Diana Buttu, international lawyer, negotiation expert and instructor at Harvard's Division of Continuing Education. 

In this special edition of “At Your Convenience,” Buttu talks to CSP Conference Content Manager Rachel Gignac about why negotiation matters for leaders, where it shows up in everyday workplace situations and how preparation, listening and understanding emotions can lead to better outcomes. She also discusses the unique challenges women can face when advocating for themselves and offers insights listeners can put into practice at work and beyond.

Buttu will be speaking at C-Store Women (CSW), taking place Nov. 2-4 in Paradise Valley, Arizona, in an interactive session that reveals how dynamics like anchoring, positioning and underlying interests shape decision-making and outcomes.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.