Irwin Hau, founder of Chromatix and ConversionCow, joins Apptivate to unpack the psychology behind customer conversion and why acquisition is only the beginning of the user journey. Drawing from more than 17 years of experience analyzing tens of thousands of websites, apps, and digital experiences, Irwin shares the principles that separate traffic from customers, how clarity and proof influence decision-making, and why education, gamification, and ongoing engagement are critical to reducing churn. Irwin goes on to explore with Remerge’s Patrick Eichmann how mobile marketers can improve onboarding, build stronger habit loops, and think more deliberately about retention rather than assuming installs automatically translate into long-term users.