<p>The group gets into the nitty-gritty of customer service strategy: how does it come about, how is it best managed, what's possible?</p>
<p>Guests: Ele Munjeli, Michael Cavitt, Andrew Sengul</p>

S1 E8 APQC5: Managing Customer Service Operations - Customer Service Skills

Geek out with our star-studded Seattle-based professional and entrepreneur cast led by AppsJack President Eric Veal, Master of Science in Information Systems. Each episode features panels of 3-10 experts discussing and debating details and nuance of business technology, digital transformation, change management and leadership topics. 30 episodes, 30 guests and over 16 hours of of content. Learn more about the APQC Process Classification Framework and leading change with people in groups, organizations businesses and society.