AlphaTalk
AlphaTalk
Alpha Warranty Services, Inc.
AlphaTalk is here to keep you in the loop when it comes to all things auto. From F&I to general industry updates, we've got you covered. Hosted by an industry insider, Bryan Haakenson, be sure to follow us on Instagram and TikTok. AlphaTalk is a production of Alpha Warranty Services. Copyright 2022.
Q2 2022 Industry Update with Jeremy Lindsey, President of Alpha Warranty
Bryan chats with Alpha Warranty's president, Jeremy Lindsey about his perspectives on the state of the economy, inflation, supply chain pressures, and what may be around the next bend for the automotive industry in the United States.
Jul 22, 2022
32 min
Alpha Warranty Services Stories from Claims
No one likes to have to deal with car trouble, but when it inevitably occurs, Alpha Warranty's Claims team is second to none. After a customer's vehicle is at the repair facility, the Claims team works directly with shop mechanics to understand the diagnosed problem and provide the necessary guidance and approval to handle the claim fast. In this episode, Bryan Haakenson welcomes two of Alpha Warranty's expert claims adjusters to talk about how their team takes care of each customer's issues in the quickest and most attentive way possible. Each claims adjuster's goal is to support the vehicle repair process and make it as short as possible. Check out this informative episode!
Jul 5, 2022
45 min
Proven Customer and Employee Retention Strategies with Danny Cox
Spend a few minutes with industry insider and automotive finance professional, Danny Cox from The Auto Consultants as he breaks down the fundamentals of how to attract, recruit, train, and retain employees in today's difficult job market. You'll also hear how to grow your dealership by attracting customers in the midst of rising inflation and shrinking inventories. Join your host, Bryan Haakenson as he interviews Danny and draws out the information you need to hear.
Mar 11, 2022
49 min
Secrets of Alpha Warranty's Award-Winning Customer Service
Spend a few minutes with Bryan Haakenson as he talks with Bethany Bovey and Christine Holm, Alpha Warranty's customer service leaders, about how they provide the company's award-winning, supercharged service. 
Feb 25, 2022
38 min
Tips & Tricks to Supercharge Sales in 2022 with Darin Ramos and Brett Beer
With 2022 upon us and the effects of the lingering pandemic and other sales challenges persisting in the market, you're invited to join Darin Ramos, Vice President of Sales at Alpha Warranty, and Brett Beer, Regional Sales Manager for Alpha's West Coast Region as they provide expert insights and ways to supercharge your sales and combat these obstacles. Bryan Haakenson is now the sole host for Season 2 of the AlphaTalk podcast since Jessica Bastean moved on to a new career opportunity at the end of 2021. 
Jan 11, 2022
35 min
2021 Industry Update with Jeremy Lindsey, President of Alpha Warranty
Join hosts Bryan and Jessica as they welcome Alpha Warranty's president, Jeremy Lindsey to talk about his insights into the latest automotive industry hot topics. Jeremy is a veteran of the automotive and F&I industries. In this episode, he takes listeners through a range of topics from the latest information on the automotive chip shortage and what it means for dealers and consumers to the emerging EV craze.
Nov 4, 2021
36 min
Women in the Auto Industry w/Eliana Campos-Dominguez
On a very special episode of AlphaTalk, Bryan and Jess interview Eliana Campos-Dominguez, the Rewards & Digital Marketing Manager for Hyundai Motor America, about her involvement in the growing community of women in the auto industry. Eliana share her experiences and gives advice to both men and women for how they can help support the growth of women in auto. Eliana Campos-Dominguez recently served a two-year term as the Vice Chair of Communications for the Women@Hyundai Employee Resource Group (ERG). She started her career in the automotive industry at eighteen years old and created the first digital marketing department at her automotive dealership group, while attending school full time. Upon receiving a bachelor's in business, she was offered a position at an automotive agency to lead the execution of two national digital marketing programs for Toyota and Lexus. In her spare time, she enjoys consulting recent graduates and young professionals on their professional development and networking strategies.Make sure to follow AlphaTalk on Instagram, Facebook, & LinkedIn! Leave a review if you're enjoying the show or if there's any topics you'd like us to cover!
Sep 10, 2021
27 min
Branding Your Dealership for Success w/Julie Lafferre and Mark Tenney
On her first solo interview, Jess discusses the importance of brand and branding in dealerships/agencies with Alpha industry insider, Julie Lafferre and Mark Tenney.  Learn why it's important for you to know the who, what, & why of your business and what you can do right now to start. Julie Lafferre is Alpha Warranty Service's Brand Specialist. She has a background in graphic design, photography, advertising, and, of course, branding. Mark Tenney is the VP of Marketing at Alpha Warranty Services. He has years of experience in marketing with an emphasis in leadership, graphic design, branding, and strategy. Make sure to follow AlphaTalk on Instagram, Facebook, & LinkedIn! Leave a review if you're enjoying the show or if there's any topics you'd like us to cover!
Aug 26, 2021
28 min
Changing the Industry from the Inside Out w/Glenn Lundy
Glenn Lundy sits down with Bryan and Jess to discuss his 20 years of history in the auto industry. Glenn experienced the highest of highs in auto sales and then the lowest of lows. After taking some time away from auto, he later returned with a goal to change the industry and its culture for the better. Glenn Lundy is the host of the Facebook Live show #RiseAndGrind and creator of Breakfast with Champions Club on Clubhouse. He’s been seen at places like Hustle and Grind Con, Grow Your Business For God’s Sake! and many more stages across the country. Glenn has been spotlighted on ABC, NBC, and CBS, and is an expert in dealership culture development, and leadership training. With 20 years experience in the automotive industry, Glenn lead a dealership from 120 cars a month to an 800% increase in sales in five years, becoming the 2nd largest used car franchise in the country. Get the FREE Morning 5 by Glenn Lundy Ebook HereCheck out Glenn's Podcast #RiseandGrind Here
Jul 29, 2021
40 min
Dealer Process Secrets w/Philip Cheatham & Brian Steele
AlphaTalk is collaborating with another auto industry podcast on this episode with Dealer Process Secrets! Bryan and Jessica sit down with Philip Cheatham and returning AlphaTalk guest, Brian Steele, to discuss Philip's book and how dealership's can optimize their internal processes. Learn about improving your customer's experience through maintaining a happy sales team and so much more on this special edition of AlphaTalk.Be sure to check out Bryan and Jessica on the Dealer Process Secrets podcast here: Website  // Apple Podcasts // Spotify // Google Podcasts Link to Dealer Process Secrets, written by Philip Cheatham -> Click here Make sure to follow AlphaTalk on Instagram, Facebook, LinkedIn, and Tiktok! Leave a review if you're enjoying the show or if there's any topics you'd like us to cover!
Jul 15, 2021
48 min
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