Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
1 min
Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
7 min
Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
2 min
Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
6 min
Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
4 min
Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
4 min
Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
1 min
Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
11 min
Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
4 min
Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick Schuh
Jul 25, 2018
6 min
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