In this episode, we explore two topics. First we cover the Customer Experience imperative in government with Lee Becker—what’s going on and what’s next. Then we have another Technology Leadership Spotlight with an outstanding federal technology leader, Margie Graves, where we cover top tech priorities and leadership advice in the federal tech market.

In this episode, we explore a topic that’s gaining a lot of attention – Agile Government. The term “Agile” has gained popularity over the years, and while its roots can be found in the agile software development movement, today when we talk about agility, we’ve broadened the aperture considerably—describing processes that change the very fabric of how the business of government is conducted. Guests: Casey Coleman, Senior Vice President for Global Government Solutions at Salesforce, and former GSA CIO. https://www.linkedin.com/in/colemancasey/ Terry Gerton, President and CEO of the National Academy of Public Administration (NAPA) and former Senior Executive at the Department of Labor. https://www.linkedin.com/in/terry-gerton-b43aa73a/ Dan Chenok, Executive Director of the IBM Center for The Business of Government and former OMB Executive. https://www.linkedin.com/in/chenokdan/ Ed DeSeve, Coordinator of the Agile Government Center at NAPA, Agile Visiting Fellow at the IBM Center for The Business of Government and former Deputy Director for Management and Controller at OMB. https://www.linkedin.com/in/edward-deseve-66b156166/ Additional Resources: ACT-IAC – Agenda 2021 Accelerating Agility in Government Paper: https://www.actiac.org/resource-center/accelerating-agility-government NAPA Agile Government Center – Building an Agile Federal Government Study: https://napawash.org/academy-studies/increasing-the-agility-of-the-federal-government IBM Center for the Business of Government – The Road to Agile Government: Driving Change to Achieve Success: https://www.businessofgovernment.org/report/road-agile-government-driving-change-achieve-success

In this month’s episode, we spotlight innovation in the Federal Technology market and then have a conversation on technology leadership and careers. This episode’s guests: Renee Wynn, CEO of RP Wynn Consulting and former NASA CIO LinkedIn: https://www.linkedin.com/in/renee-wynn-8935a24/ Jim Cook, Vice President for Strategic Engagement and Partnerships, MITRE LinkedIn: https://www.linkedin.com/in/james-cook-10ab23a/ Richard Spires, long-time Federal technology leader and former DHS/IRS CIO and Learning Tree/Resilient Network Systems CEO LinkedIn: https://www.linkedin.com/in/richardspires/ For more information on the ACT-IAC 2021 Innovation Awards: https://www.actiac.org/act-iac-event/emerging-technology-and-innovation-conference-2021

In this month’s episode, we hear from federal technology leaders; what’s on their mind, what their priorities are and what advice can they offer us on both successful technology adoption and leadership in a rapidly changing world. This episode’s guests: Harrison Smith, Director of the Enterprise Digitalization and Case Management Office, Internal Revenue Service LinkedIn: https://www.linkedin.com/in/harrison-smith-0029ba4/ Gary Washington, Chief Information Officer, U.S. Department of Agriculture LinkedIn: https://www.linkedin.com/in/gary-washington-995413a5/ Maria Roat, U.S. Federal Deputy Chief Information Officer LinkedIn: https://www.linkedin.com/in/maria-roat-49714115/ Ted Davies, former CEO, Altamira Technologies and Chair, Industry Advisory Council LinkedIn: https://www.linkedin.com/in/daviested/

Over the last year, ACT-IAC leaders have given a lot of thought to both the crucial initiatives that need to continue regardless of the change in administration, as well as the new issues and challenges that must be addressed in the years ahead. ACT-IAC’s Agenda 2021 Project has highlighted issues that transcends parties and politics – top priorities for our nation and the federal technology market. The Agenda 2021 Project work has resulted in a capstone paper, “Delivering Outcomes, Building Trust,” and three supporting papers, “Improving Customer Experience and Transforming Service Delivery,” “Accelerating Agility In Government” and “Transforming Infrastructure And Managing Risk” – all of which are available at: https://www.actiac.org/content-page/agenda-2021-presidential-election-project On this inaugural episode of Accelerating Government, our host, Dave Wennergren, ACT-IAC's CEO, speaks with: - Jim Cook, Vice President for Strategic Engagement and Partnerships at MITRE - Mike Howell, Senior Director for Government Engagement at ACT-IAC - Kathy Conrad, Director of Digital Government at Accenture Federal Services and former Principal Deputy Associate Administrator for Citizen Services and Innovative Technologies at GSA - Robert Shea, National Managing Principal for Public Policy at Grant Thornton and former OMB associate director - Casey Coleman, Senior Vice President for Global Government Solutions at Salesforce and former GSA CIO - Dan Chenok, Executive Director of the IBM Center for the Business of Government and former OMB Branch Chief for Information Policy and Technology - Alan Balutis, former Distinguished Fellow and Senior Director at Cisco and long-time government technology leader - Mark Forman, who has served in a number of senior positions in industry and in government as the first Federal CIO - Dave McClure, leader of transformational IT initiatives at Accenture Federal Services who previously served in government at both GSA and GAO