According to Dr. Reggie Todd, the guest in this episode, “Service excellence is critical because it directly shapes the experiences people have with an organization.” The truth is that service matters, and service excellence is an all day, every day, all-in proposition.  What does it mean to have great customer service? What does service excellence entail? How can you build service excellence practices in your organization? These are questions addressed in this episode. Join Dr. Janet Pi...

Lead With a People-First Mindset

Accelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.&nbsp;As she introduces a variety of pivotal leadership practices from the 9 Pillars of Leadership Excellence, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.&nbsp;&nbsp;Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work!&nbsp;