How engaged is your workforce in times of crisis? Have you helped them define what success looks like? Have you defined what customer success looks like? In this episode, Dale Shaver, Director of Waukesha County Department of Parks and Land, reveals how his organization’s investment in culture has paid dividends during the uncertainty surrounding COVID 19. While people are feeling anxious and overwhelmed by change, Dale encourages leaders to be empathetic, trust your team, and make the best decisions you can.&nbsp;This episode addresses questions, such as:<ul><li>How can you make decisions when you don’t have all of the information?&nbsp;</li><li>Why was customer service and employee engagement a priority? How did that help people prepare for the impacts of COVID 19?</li><li>How can you avoid communication fatigue? &nbsp;</li></ul> Recommended Resources: <a href="https://9principles.com/learning/cascading-the-building-blocks-of-service-excellence/">Cascading the Building Blocks of Service Excellence</a>, <a href="https://9principles.com/learning/leader-connection-questions/">Leader Connection Questions</a>, <a href="https://9principles.com/learning/boost-the-employee-experience/">Boost the Employee Experience</a>, <a href="https://9principles.com/learning/analyze-the-employee-experience/">Analyze the Employee Experience</a>

69: Serving in Healthcare During a Crisis

Accelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.&nbsp;As she introduces a variety of pivotal leadership practices from the 9 Pillars of Leadership Excellence, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.&nbsp;&nbsp;Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work!&nbsp;