Heather and Flora discuss the challenges of being present in tense and uncomfortable situations, especially during the holiday season. They emphasize the importance of self-awareness and emotional intelligence in managing oneself during conflicts. They provide practical strategies and discuss the value of taking breaks and setting boundaries to be mentally and emotionally prepared to enter tense situations as well as decompress after conflict. Overall, they emphasize the importance of being present and engaged, meeting people where they are, and finding common ground - even in the midst of conflict.

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