101 Innovation Hacks - We Help you Delight your Customers Podcast

101 Innovation Hacks - We Help you Delight your Customers

Adam Egger
Do you want to learn how to solve problems faster and with more fun? Do you want to learn how to run great customer interviews? Do you want to learn how Design Thinking can improve the Customer Experience? Every two weeks, Peter Dern and Adam Egger will be live-streaming short learning sessions (~25 min). Learn how to avoid the biggest and most expensive mistakes people make when creating new products or services.
#6 - No Such Thing as a Stupid Question
In the last session before the summer break, we're going to answer all your questions and show you some fun icebreakers. #workshop #facilitation #innovation #icebreaker #warmup
Jul 27, 2022
20 min
#5 - The ultimate waste of money or real added value - your choice
Learn how to prioritize problems #salestraining #innovation #sales #productdevelopment #productmanagement #ux #cx
Jul 12, 2022
22 min
#4 - Your Script for The Perfect Customer Interview
Last time we explained what questions to ask, this time we want to show you the choreography of a good customer interview. How to start an interview, and how to talk about their emotions. Enjoy! #innovation #customerinterview
Jun 28, 2022
28 min
#3 - Forbidden Questions + Virtual Icebreaker Story of your Background
Do you want to improve your interviewing skills? Did you know there are questions that shouldn't be asked? Today, Peter and Adam are going to teach you how to run good customer interviews. #innovation #designthinking #interviews #cx #ux
Jun 13, 2022
25 min
#2 - Who's Your Mary + Icebreaker Wheel of Fortune
In this session, Adam Egger and Peter Dern are going to explain the very first step in every single innovation process - the definition of the target group. We'll show you how to easily find the right target group - your Mary.  We'll start the session with one of our favorite virtual icebreakers - a wheel of fortune filled with would you rather questions.  #innovation #designthinking #customerexperience
May 30, 2022
27 min
#1 - Don't Even Try to Be Innovative! - Icebreaker Story of Your Name
In today's session, Adam Egger and Peter Dern will show you the biggest and most expensive mistakes companies make when creating new products/ services and explain how to fix them with a few simple changes.
May 17, 2022
24 min