How do you go from dead last to the No. 1 restaurant in the world? By channeling your anger. Listen to Nathan Chan and restaurateur-founder Will Guidara discuss the strategy behind making Eleven Madison Park into an icon and the stories that inspired the hit television show The Bear.
In this episode, you’ll learn:
- How Guidara went from restaurateur to consultant founder
- Why he gamified everything for his team
- About the fueling power of anger
- Why coming in last changed everything for Guidara
- To invest in unscalable things
- The story that inspired an iconic TV scene
- Off-brand ideas will bring your customers joy
- Why hospitality is competition-proof
- About an online business with impeccable hospitality
- The value of spending time with your customers
- About the “one push-up” mentality
- And much more customer service advice…
Click here to start your business for $1. You’ll get all-access foundr+, where you’ll find more in-depth, proven strategies from founders like our guest today and support and advice from our global community of 30,000 founders.
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