Not long ago, I came across several interesting articles written by the Telephone Doctor Nancy Friedman on the Millennials.  One article was called, “Millennials + Customer Service. An Oxymoron? Or Great Generation?” and “Do We Owe the Millennials an Apology?”.  Nancy and I discuss this fascinating topic.  Here is one of the scenarios Nancy encountered.  A young gal, about 25, preparing to sit in one of her presentations at the NAR conference in DC came up to her with arms crossed and in a slightly defensive mode says, “You’re not going to tell us how bad we are, are you?”  Find out what happened next by listening to the show.  Nancy is the author of nine books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!  For more information on the Telephone Doctor, go to https://telephonedoctor.com/ In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.