Mark Graban is the author of the Leanpub book Measures of Success: React Less, Lead Better, Improve More. In this interview, Leanpub co-founder Len Epp talks with Mark about how he has widened the scope of his work from healthcare to large organizations generally, how a bad system can lead good people to do bad things, how to view a chart as "the voice of a process," overreacting to data, his book, and at the end, they talk a little bit about his experience as a self-published author.
This interview was recorded on August 10, 2018.
The full audio for the interview is here. You can subscribe to the Frontmatter podcast in iTunes or add the podcast URL directly.
This interview has been edited for conciseness and clarity.