Small Business Insights Part 2: Art of Customer Engagement
Published May 20, 2015
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57 min
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    The buzz: Fine Art. To survive, small businesses must understand the fine art of customer engagement and cohesive omni-channel branding. But how can you “know your customers” and where your product fits into their lives? Hint: Social media can help you create mini-focus groups and technology can help ensure customers know you value them uniquely. The experts speak. Susan Wilson Solovic, THE Small Business Expert: “No company big or small can run the risk of being fat, dumb and happy. To remain relevant to your customers, you must constantly be innovating." Morgan Browne, IIS Group: “Different people have different presences for how they engage – especially in an environment dominated by social media and digital communications.” Carrie Maslen, SAP: “'Who are you – I really wanna know'. A brand needs to clearly define and convey what we want it to in a predictable and consistent manner.” (Pete Townsend lyric) Join us for Small Business Insights Part 2: Art of Customer Engagement.
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