Today’s buzz: The Journey.
Customers are changing the rules of the marketplace. Digitally connected, socially networked, better informed before making a purchase, they jump between web, mobile, in-store, and phone and expect it to happen seamlessly in a personalized context. Whew! What is their POV on personal data privacy, advice for competing retailers, and definition of the best-ever customer experience?
The experts speak.
Prof. Chris Pullig, Baylor: “It’s not rocket science, but it can get complicated.” (Kevin Lane Keller and Chris Pullig)
Arnold Bueso, Baylor: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” (Maya Angelou)
Akin Oladipo, Baylor: “If you have run with the footmen, and they have wearied you, then how can you contend with horses?” (Jeremiah 12:5)
Bill Hou, SAP: “It’s more fun to be a pirate than to join the Navy.” (Steve Jobs)
Join us for The Buyer’s Journey: What Do They Really Want?