The buzz: Banks.
Since the financial crisis, banks have been working harder to rebuild customer trust and improve relationships, even offering interactive online communications to meet consumer demand. A survey from SAP and analyst firm Ovum finds many banks now seeking cloud technology to develop products faster, simplify operations, quickly enter new markets, and ultimately be more agile and customer-centric. How are they doing?
The experts speak.
Riva Richmond, EIU: “Things may come to those who wait, but only the things left by those who hustle.” (Abraham Lincoln).
Daniel Mayo, Ovum: “SaaS, in enabling rapid change for incumbent banks and levelling the playing field for smaller banks and new entrants, is poised to transform the industry. The only question is when we will reach this point.”
Falk Rieker, SAP: “Adapt or die! Banking is undergoing a massive, rapid transformation that is technology-led and enabled.”
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