The Digital Insurer: Customer Centricity Trends – Part 2
Published November 13, 2013
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58 min
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    Today’s buzz: Insurance. The insurance industry is on a paper-to-digital journey that will affect every aspect of its business – especially the customer experience. Really? We can only hope they’ll finally get it right. The experts speak. Kathy Ann Hutson, IBM: “The consumer's connected life, where everything is intelligently connected, opens up the possibility for refreshed thinking in the insurance industry.” Deb Smallwood, Strategy Meets Action: “Innovation distinguishes between a leader and a follower.” (Steve Jobs) Nathan Golia, Insurance & Technology: “There you can compare insurance plans, side-by-side, the same way you’d shop for a plane ticket on Kayak or a TV on Amazon." (U.S. President Obama, talking about the healthcare.gov website) Pat Saporito, SAP: ‘Beware of geeks bearing gifts,’ a pun on ‘Beware of Greeks bearing gifts.’ Big Data is everywhere, but the real issue is getting big value from Big Data. Join us for The Digital Insurer: Customer Centricity Trends – Part 2.
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