317: We Are All Heroes in Our Own Movies
Published October 2, 2017
39 min
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    Bonni Stachowiak: Teaching in Higher Ed
    Bonni Stachowiak (web) (Twitter) is Dave’s life partner and best friend, business professor, past executive leader, and the host of the Teaching in Higher Ed podcast.
    Listener Questions

    Melvin asked about how to handle a layoff he’s been asked to do.
    Melissa asked about what she should do differently before letting people go.
    Carlos asked about how to change the dynamics on a dysfunctional team.
    Krystal asked about good reading resources for better customer service.
    Jun asked about what he could do to improve his executive presence.

    Resources Mentioned

    The Automatic Customer by John Warrillow
    Good Authority by Jonathan Raymond
    Radical Candor by Kim Scott
    The Power of Vulnerability by Brené Brown
    Why Good Leaders Make You Feel Safe by Simon Sinek
    Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowles
    How to Win Friends and Influence People by Dale Carnegie

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    Related Episodes

    CFL137: The Power Of Servant Leadership
    CFL192: How to Create Team Guidelines
    CFL302: How to Challenge Directly and Care Personally
    CFL306: Five Steps to Hold People Accountable
    Membercast 4: How to Create a Team Vision

    Next Episode
    Dorie Clark returns to the show to teach what ideas leaders should steal from today’s top entrepreneurs.
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