Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak (web) (Twitter) is Dave’s life partner and best friend, business professor, past executive leader, and the host of the Teaching in Higher Ed podcast.
Melvin asked about how to handle a layoff he’s been asked to do.
Melissa asked about what she should do differently before letting people go.
Carlos asked about how to change the dynamics on a dysfunctional team.
Krystal asked about good reading resources for better customer service.
Jun asked about what he could do to improve his executive presence.
The Automatic Customer by John Warrillow
Good Authority by Jonathan Raymond
Radical Candor by Kim Scott
The Power of Vulnerability by Brené Brown
Why Good Leaders Make You Feel Safe by Simon Sinek
Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowles
How to Win Friends and Influence People by Dale Carnegie
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CFL137: The Power Of Servant Leadership
CFL192: How to Create Team Guidelines
CFL302: How to Challenge Directly and Care Personally
CFL306: Five Steps to Hold People Accountable
Membercast 4: How to Create a Team Vision
Dorie Clark returns to the show to teach what ideas leaders should steal from today’s top entrepreneurs.