289: How to Lead Part-Time Staff, with Chris Deferio
Published March 20, 2017
43 min
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    Chris Deferio: Keys to the Shop
    Chris Deferio is the host of Keys to the Shop, a podcast that helps coffee service professionals to advance their careers by discovering more about barista work, management, leadership, and the operational knowledge to run a coffee shop.

    Chris has decades of experience managing teams of part-time staff in a high turnover industry. In this episode, he shares the most practical tips his team has discovered for helping leaders be most effective with part-time employees.
    Key Points

    You can only go so far with positive feedback, you should also seek feedback on how you can improve.
    If you have a failure, just learn the lesson from it and apply that knowledge in the future.
    When hiring, focus on finding people who share your core company values.
    A lot of people know how to give good answers for the normal interview questions, so you have to ask different, more creative questions to really get to know them.
    Rather than view scheduling as a burden, look at it as a way to serve people.
    Doing a great job scheduling employees is a good way to show employees that you care about them.

    Resources Mentioned

    The Leadership Challenge* by James M. Kouzes and Barry Z. Posner
    Mindset* by Carol S. Deck
    It's Okay to Be the Boss* by Bruce Tulgan
    Keys to the Shop podcast
    How to Master Your Workflow on Keys to the Shop
    Leadership & Management Master Class on Keys to the Shop

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