271: How to Increase Your Conversational Intelligence, with Judith Glaser
Published November 14, 2016
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37 min
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    Judith Glaser: Conversational Intelligence
    Judith Glaser is an Organizational Anthropologist. She is one of the most pioneering and innovative change agents, consultants, and executive coaches, in the consulting industry and is the world’s leading authority on Conversational Intelligence, Neuro-innovation, and WE-centric Leadership. She is a best-selling author of seven business books including her newest best seller Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results.
    Key Points

    Great conversation leads to great relationships, which leads to great culture.
    Level I conversations are about resistance
    Level II conversations are about “wait and see“
    Level III conversations are about co-creation
    When we are threatened by others, cortisol can linger for 26 hours.
    Children have the same capacity for conversational intelligence that adults do, but only if we have the courage to nurture their growth.

    Resources Mentioned

    Conversational Intelligence by Judith Glaser
    Conversational Intelligence website

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    Related Episodes

    CFL91: How to Listen When Someone is Venting
    CFL161: How To Address Difficult Conversations
    CFL177: How to Start a Conversation With Anyone

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    Murial Maignan Wilkins appears to help us discover how to improve our executive presence. She’s the co-author of the book Own the Room: Discover Your Signature Voice to Master Your Leadership Presence.
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