136: How To Create Leadership Connections in The Smallest of Moments with TouchPoints from Douglas Conant
Published April 14, 2014
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    For many of us, our tendency is to minimize our daily interruptions so we can get more done. On today’s show, my guest Douglas Conant helps us all recognize why these moments are critical in our work as leaders and how we can best utilize them.

    Guest: Douglas Conant

    Founder, Conant Leadership (Facebook) (Twitter)
    Former CEO, Campbell Soup and President of Nabisco
    Author with Mette Norgaard of the New York Time Bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments*

    “The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant

    Doug's TouchPoint framework

    Ask first, “How can I help?”
    1. Listen intently to what’s said and not said
    2. Frame the issue so you understand the context in which the person is looking for your help
    3. Help them advance the agenda
    Ask at the end, “How did it go?”

    Doug mentioned the book Talent is Overrarted by Geoff Colvin*

    Check out these two articles from Doug

    Turn Your Next Interruption Into An Opportunity
    What Losing My Job Taught Me About Leading

    Doug's book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*


    On this show's topic: http://coachingforleaders.com/136
    Comments, questions, or general feedback: http://coachingforleaders.com/feedback
    (949) 38-LEARN

    Thank you to Alison Nail, Craig Boothroyd, Dana Ruckman, Barry Alcock, Lorina Smith, Ulysses Codognotto, Stephane Russo, Diwakar Nallamani, Travel Pod, Brenda MacPherson Camille Moingeon, Keith Pritchard, Santosh K, Gwen Gnazdowsky, Marin Geo, Justus Birlenbach, Dale Hatchard, and Julio Fernández-Gayoso.

    Thank you to Islaura on iTunes and MariaW on Stitcher for leaving such kind written with! If this show has been valuable to you as well, please leave a written review on iTunes or Stitcher by visiting http://coachingforleaders.com/itunes or http://coachingforleaders.com/stitcher
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