Celeste Headlee (@CelesteHeadlee) is the host of On Second Thought at Georgia Public Broadcasting in Atlanta and has been a host and correspondent for NPR and PRI since 2006. She is the author of We Need to Talk: How to Have Conversations That Matter. "The attempt to change somebody's mind is the death of good conversation." -Celeste Headlee The Cheat Sheet: Learn why listening in the right way is the key to improving what you have to say. Explore ways to correct the bad advice you've picked up about having good conversations. Find out how we can put our cognitive biases in check. See what it takes to have productive disagreements instead of shouting matches. Discover surprising ways your smartphone affects the quality of your conversations -- even if it's off. And so much more... Full show notes at https://theartofcharm.com/684/ Find out more about the team who makes The Art of Charm podcast here! DesignCrowd helps startups and small businesses crowdsource custom graphics, logos, Web design -- even tattoo designs! Check out DesignCrowd.com/Charm for a special $100 VIP offer for our listeners or enter the discount code CHARM when posting a project. Skip Netflix tonight and join the millions of students learning and growing on Skillshare today -- AoC listeners get three months of Skillshare for 99 cents by signing up at skillshare.com/charm! Rocket Mortgage by Quicken Loans. Apply simply. Understand fully. Mortgage confidently. To get started, go to RocketMortgage.com/FORBES! Did you know that your old and aging tech is costing you time and money? It's time to upgrade to a new HP. AoC Family can go to hp.com/charm, enter code CHARM, and save 35% on select HP Business products with Intel Core processors! CastBox introduces an in-audio search capability that offers a brand new way to search for podcasts you may love based on words or topics. Download CastBox for iOS or Android and enter promo code AOC under Go Premium for six free months of premium features! Does your business have an Internet presence? Now save a whopping 50% on new webhosting packages here with HostGator by using coupon code CHARM! Free yourself from typing notes, reports, and documents by going with the transcriptionists we trust here at AoC: TranscriptionOutsourcing.net -- 99% or higher accuracy guaranteed! HELP US SPREAD THE WORD! If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need. Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereview Stay Charming!