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February 27, 2020
How can sports and media and entertainment organizations leverage emerging technologies to evolve their business models and create new revenue streams? In the third episode of our outlook series, we look at the 2020 trends to watch around regulation and technology in sports—from college athletic compensation rules to esports to 5G.
February 12, 2020
Many countries are investing heavily in technology to compete with the US and other global players, and China tops the list. In this podcast, we discuss where—and why—China is making investments and the implications for relations between the US and China. We’ll also examine the impact on multinational companies in the TMT industry.
January 28, 2020
Today’s businesses are applying digital reality in all its forms—augmented, virtual, mixed, 360 video, and immersive experiences—in the real world. In this podcast, we take a deep dive into augmented reality, specifically spatial computing and wearables that merge the digital world and real life.
January 14, 2020
Are consumers ready to embrace the faster, more reliable internet service that 5G wireless networks will deliver? How will next-generation connectivity, powered by 5G, impact the consumer ecosystem? Find out as our new podcast explores the findings from our Connectivity and Mobile Trends survey.
December 17, 2019
What's customer success and why is it important? Learn how tech, media and telecom companies drive growth and reduce churn with a customer-centric approach.
November 25, 2019
What technology trends are worth keeping an eye on in the year ahead? Get the inside track in this new podcast based on Deloitte's 2020 Technology Industry Outlook.
November 22, 2019
Deloitte’s Kevin Westcott joins host Hanish Patel to share his insights on what’s ahead for the telecommunications media & entertainment industry.
November 21, 2019
What technology trends are worth keeping an eye on in the year ahead? Get the inside track in this new podcast based on Deloitte's 2020 Technology Industry Outlook.
November 21, 2019
Deloitte’s Kevin Westcott joins host Hanish Patel to share his insights on what’s ahead for the telecommunications media & entertainment industry.
July 10, 2019
Season 3, that’s a wrap—we hope you enjoyed listening! Catch up on past episodes, share the series with your network, and chat with our host, Hanish on Twitter @HanLXXIII or @DeloitteTMT. Tune in this fall for new episodes from User Friendly and don’t forget to subscribe.
June 19, 2019
Hanish continues his conversation with Julia Silva and Sharon Harris, discussing what it means to bring your “authentic self” to work, the importance of having sponsors—not just mentors—and the value in bringing diverse perspectives to the table.
June 5, 2019
While many business leaders recognize the importance of having a diverse and inclusive culture, they don’t always know how to achieve it. What steps can the tech industry take to implement a positive change?
May 22, 2019
What does it mean to be a fast-growing tech company in 2019? And how do companies weather the tremendous growth in revenue and productivity? Hear from the #1 fastest-growing tech company in North America.
May 1, 2019
Consumers today have more digital media options than ever before. But many say they have to work too hard—and pay too much—to piece together their entertainment experience. Will the costs start to outweigh the benefits?
March 19, 2019
Get a sneak peek at what's in store for the remainder of season 3.
February 20, 2019
As we continue our “mini-series” on Brexit, we’re recapping everything that’s happened since we recorded part one and discussing what we can expect to see in the coming weeks as companies prepare for the planned exit date of March 29.
February 1, 2019
How can 3D printing shape the future of manufacturing? We’re diving into the technology’s potential to transform the $12 trillion manufacturing industry and what tech, media, and telecom companies should consider before exploring additive manufacturing. In this 3D printing podcast, Michelle Bockman, Global head of 3D printing, commercial development and expansion, and Vinod Devan sat down with Hanish Patel to discuss the benefits of additive manufacturing.
January 11, 2019
Fan engagement is key to driving fans to stadiums and convincing them to spend billions annually on their favorite teams. But engaging virtual fans is an entirely different ballgame. What can sports organizations do to better engage fans—no matter where they watch?  Amy Choyne, CMO of the US Tennis Association, and Pete Giorgio, Deloitte’s US Sports practice leader, joined us at CES 2019 to discuss how sports teams and leagues can unlock value by better understanding end-to-end fan preferences.
January 9, 2019
From the Internet of Things to 5G, new technologies continue to hit the market that will power the future of connectivity. And what better place to dive into these trends than at CES 2019?  Hanish Patel sat down with Deloitte leaders Kevin Westcott and Mic Locker to learn more about the technologies being showcased and advancements in connectivity we’re likely to see in 2019.
January 8, 2019
Analytics, cloud, and other digital technologies are nothing new. But how might startups use these existing capabilities to drive innovation in 2019? We headed to Consumer Electronics Show (CES) to get a glimpse of some of these potential disruptors.
December 8, 2018
The UK is scheduled to leave the EU in just a few short months. And there are still a lot of unanswered questions. From supply chain to talent, which changes from Brexit could have the biggest impact on the TMT industry?
November 29, 2018
More than $1 trillion is up for grabs this holiday shopping season. But there isn’t just one factor that influences where consumers will spend the most. How can retailers better use technology to understand shoppers’ preferences?  In this episode, Rod Sides and Kevin Westcott join us to discuss the findings from Deloitte’s 2018 holiday retail survey, technology’s role in shopping, trends in mobile advertising, and more.
November 20, 2018
Get a sneak peek of our next episode, coming out later this month.
November 6, 2018
Blockchain interest has been steadily growing across industries as organizations explore its potential value through experimental use cases and proofs-of-concept. Many are now looking at fully deployed production solutions. In this episode, host Hanish Patel, Nakul Lele, a leader in Deloitte’s blockchain consulting practice, and Eric Piscini, CEO of Citizens Reserve, discuss how TMT companies can convert blockchain investments into transformational change.
August 15, 2018
Data security could be the difference between survival and failure for most companies. As customer data becomes a critical resource for organizations, how should TMT companies shape their strategies to protect this information, stay competitive, and keep consumers happy? In this episode, David Cutbill and Mark Casey share their perspectives on data privacy concerns and what media companies can do to make consumers feel more secure and encourage them to share personal data.
August 10, 2018
eSports are drawing huge audiences. And now companies across media and entertainment are betting big on this growing industry. What can they do to attract even more players? In this episode, Doug Van Dyke and Domenic Vermillion explore the history of eSports, how franchising trends in traditional sports could translate to gaming, and global advertising opportunities for media companies.
June 28, 2018
The 2017 Tax Act was one of the most transformative changes to the corporate US tax code in decades. And many of its benefits are clear. But it also brings a lot of new challenges to US companies. How will the technology, media, and telecom sectors be impacted? In this episode, Brian Pinto, Janet Moran, and Jim Nason share their perspectives on the 2017 Tax Act; how it could impact the tech, media, and telecom sectors; and potential benefits for the industry and consumers.
June 4, 2018
We live in an era of choices. And TV is no exception. Not only do consumers have endless options when it comes to what they watch, they can also decide where and how they watch it. Which has a lot of consumers questioning why they’re paying for cable and satellite TV subscriptions. So what does the future hold in store for pay TV? In this episode, Kevin Westcott and Jeff Loucks weigh in on this shift in media consumption, changing consumer preferences, and long-term opportunities for providers.
April 27, 2018
Tech, media and telecom (TMT) trends are always evolving—and so are we. Now in its second season, User Friendly is taking an exciting new turn with our new host, Hanish Patel, a TMT veteran who brings more than two decades of experience—as a client in industry, consultant on digital strategy, and dynamic, in-demand speaker. Tune in to learn more about Hanish, “Digital transformation guy for media and telecoms. Fan of shiny new tech, vinyl aficionado, and an avid follower of the beautiful game. Londoner in LA.”
April 16, 2018
After years of enjoying easy one-click-shopping and personalized service from the tech giants, it’s no surprise that consumers expect similar treatment from government entities through technology. But is that a realistic request? We asked Steve Hurst, managing director in Deloitte Consulting LLP’s US Public Sector practice. He leads Deloitte’s Digital Government market offering and is responsible for helping state and local governments adopt and expand their digital capabilities.
March 30, 2018
Ready or not, 5G is coming for you and it’s positioned to be the most radical technology upgrade yet. 5G will make our lives even more connected and allow users to access greater digital data. So far we have an idea what the future of connectivity could like from a consumer and use case perspective. In this episode of User Friendly, Dave Couture and Jack Fritz from Deloitte will help us separate the hype from the substance as we explore the future of connectivity.
March 15, 2018
In 2017, the tech, media and telecom (TMT) industry recorded an all-time high of 3,389 M&A transactions globally, worth a total of nearly $500 billion. While these transactions can yield big dividends−accelerating product roadmaps, gaining access to new technologies and markets, and fending off competitors−many are doomed from the start. In this episode of User Friendly, Marco Sguazzin and Joost Krikhaar discuss the main culprits for why so many M&A deals fail.
March 1, 2018
Is pay as you go the way to go? One of the most profound business model developments in the technology, media and telecommunications industry is the shift away from outright purchase or licensing to an “as-a-service” model. Learn more about flexible consumption in our latest podcast. In this episode, Mark Litwin and Faruk Muratovic explain how to determine if a flexible consumption model is a fit for your organization.
February 15, 2018
Consumer smartphone habits and telecom trends are in high demand as the world becomes more connected. With 5G on the horizon, and many Internet of Things (IoT) applications in development, the mobile world isn’t just a hot topic, it’s everyone’s topic. Now in its seventh year, Deloitte’s Global Mobile Consumer Survey explores consumer attitudes around mobile technology. The report offers insights into what is driving mobile use worldwide.
January 11, 2018
This is not just another podcast about cognitive technology and artificial intelligence. Join us as we take a deep dive into the ways that cog tech is infiltrating the enterprise. Broadcast from CES 2018, Mic Locker and Jeff Loucks from Deloitte and Chad Steelberg, Chairman and CEO at Veritone, tell us some of the key investments you see businesses making in this space, how cognitive technologies are being used in organizations today, and how to plan for challenges.
January 11, 2018
At CES 2018, 5G is everywhere. And with wireless access to our homes, cars, and personal devices, the future will continue to be increasingly “connected.” How will this affect consumers and carriers? How will security and privacy be impacted, especially in the world of IoT? In this episode, Phil Wilson, managing director, Telecommunications Strategy & Operations at Deloitte, and Ays Aytolu, Deloitte’s Telecommunications Sector Marketing Leader, talk about the next era of connectivity.
January 9, 2018
On Episode 1 of our CES podcast special, Sharon Harris and Todd Paris from Deloitte and Tiffany Miller, Head of Industry, DCLK Data and Platforms at Google explore how machine-powered data contextualization and human-powered strategy are shaking up business models for both advertisers and publishers, and how the full circle of advertising has shifted. The group explores why content is still king, but how context may be the new queen.
December 6, 2017
If hospitals are considering asking doctors and patients to wear headsets and embrace virtual reality, who’s next? An ever-wider range of businesses are finding applications for augmented reality (AR), virtual reality (VR), mixed reality (MR). These technologies are aiding workflow, collaboration, and productivity in sectors you might not expect. In this episode, Allan Cook, Tony Demarinis and Kaitlyn Kuczer dive into the industry implications of AR/digital reality.
November 2, 2017
We’ve come a long way since the days when schools only had one computer in each classroom. Now students are increasingly looking for digital education to help them continue their learning at home and on the go. But they’re not just focused on content: Students want more opportunities for connection and collaboration. In this episode, we dive into digital education; factors that could be preventing adoption; and the importance for companies to focus on parents, students, and teachers.
October 13, 2017
In our latest User Friendly podcast, we talk to Deloitte leaders John Hagel, managing director and co-chairman of the Deloitte LLP Center for the Edge, and John Seely Brown, the independent co-chairman of the Deloitte LLP Center for the Edge. As leaders in this category, they will discuss the ways that using well executed shaping strategies can enable participants to learn from and share risk with one another—creating a profitable future for all.
October 2, 2017
The latest accounting standards are changing the way technology, media, and telecom companies recognize revenue—it’s more than a change in rules, the new standard demands a change in mindset. In addition to impacting finance departments, the new accounting standard also means big changes for strategy, information technology, human resources, sales and marketing, and tax.
September 15, 2017
Digital has transformed the way consumers approach entertainment and media consumption. The days of appointment TV, setting DVRs, and losing the remote are fading into the distance. Now consumers can stream shows when they want, where they want them. This shift has created a new marketplace for content services and is changing the way advertisers market to consumers. How can businesses capitalize on these trends?
August 18, 2017
Deconstructing emerging technology, media, and telecom trends.
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