The Most Challenging People At Work And The Opportunity They Offer You
Published December 8, 2017
33 min
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    Are there people in your life you find challenging to work with or be with? Why do we find some people so irritating and how can we utilize those irritations as opportunities for growth? The way we perceive sensory input, information from others and data gathered about the outside world determines if we will react from old programming or respond in wise and helpful ways. When we take others’ upset personally, we are not able to see from their perspective or offer help. Listen in as Ali Oliver, Director of Professional Development for Conscious Discipline and former transformational Principal, shares strategies for working with the most difficult staff, parents and students in our lives. Essential Takeaways The quality of relationships shapes the function of our brain. When challenging people come to us, it’s important to QTIP (Quit Taking It Personally) and be present so they feel heard and we can better understand what they are communicating. Breathing and preparing ourselves in these moments allows us to connect during upset and respond in a helpful way rather than react. Steps for Tomorrow • Build a way to connect within the building • Prepare yourself by learning your own triggers and upset tendencies, and then practice active calming • See from the other person’s point of view and know their upset is not about you Important Links Wiring the Brain for Success: Power of Perception Webinar: Products • Conscious Discipline: Building Resilient Classrooms • Time Machine (Conflict Resolution Mat) Show Outline :20 What is Conscious Discipline 1:28 Working with those who challenge us the most 3:30 Understanding our states of consciousness 5:58 Introduction of guest Ali Oliver, former transformational Principal and current Director of Professional Development for Conscious Discipline 6:50 Working with difficult parents and teachers 11:18 Reframing and providing empathy to diffuse others’ upset moments 15:11 Working with the most difficult children 18:32 Using Conscious Discipline with adults 21:07 Working with staff members in conflict moments 23:20 Changing the language we use during adult upsets 27:06 Importance of connecting the faculty 28:14 Steps for tomorrow 30:34 What it means to see from another’s point of view
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