When a customer churns, this is a tremendous opportunity for you to: <ul> <li>Get feedback on your company’s good, bad and ugly</li> <li>Assess what the lost customer really needs</li> <li>Listen to their timeline for achieving it</li> <li>Show them that you care about their business journey with advice, suggestions and contacts, even though you’re no longer their vendor</li> <li>Keep the lines of communication open</li> <li>Work to become the vendor they do need</li> </ul> ----- Join Sangram's "<a href="https://www.linkedin.com/pulse/how-focus-most-important-work-your-life-hint-first-90-sangram-vajre/">Becoming Intentional</a>" newsletter for a 1 min read on how to lead professionally, grow personally, and live fully. Only available on LinkedIn.

539. Consequences of Not Prioritizing the Customer and How to Get Back on Track

Welcome to GTM Made Simple. Join host Sangram Vajre, WSJ and USA Today bestselling author, speaker, and co-founder of Terminus, as he meets with the most influential go-to-market leaders and helps you confidently answer: what's my next move?